Business Writing Tips e-newsletter : February 2010
"Draft" before "Send"
Write emails that are more concise, explicit and powerful by giving them a second look. Hit the "Draft" key and then come back to your text with a critical eye - as if you were the reader.
Use a consistent tense
Inconsistent
Last quarter, we exceeded customers' expectations by listening to their concerns and clear explanations of our new products.
Consistent
Last quarter, we exceeded customers' expectations by listening to their concerns and clearly explaining our new products.
Don't forget that apostrophe
Incorrect
Carlos has been on the job for only six months, so it's not fair to compare his performance with Jennifer.
Correct
Carlos has been on the job for only six months, so it's not fair to compare his performance with Jennifer's (refers to Jennifer's performance).